If you’re part of managing an enterprise – a business with multiple locations such as a car dealership – it’s more than likely that your customers have less than ideal booking experience than a business with a single location.
And this can hurt your business.
What do we mean by a “less than ideal booking experience”?
Customers likely spend time calling around to different locations to find an available time slot, settling on one that merely “works.” Customers may only have the option to see online bookings one location at a time.
However, our new booking widget – part of our segue into working with multi-location businesses (enterprises) via our enterprise scheduling software, now makes it possible for customers to see appointment slots at all locations from one booking window.
No more frustrating experiences having to call around to multiple locations to try to find an appointment time.
By the way, a frustrating experience is more damaging than you might think: research by PwC shows that even if a person loves a brand, 17% will walk away and never return after just one bad experience. After several bad experiences? A whopping 59% will walk away.
In this blog post, we’ll take you through this latest feature and why it’s so important to a positive customer experience and ultimately more bookings.
How Enterprises Can Provide Customers with a Better Booking Experience
For enterprises spanning many locations, providing a streamlined booking experience isn’t always easy. You might have even resigned yourself to not taking online bookings at all, having your customers call instead (here’s why that might be a mistake).
Perhaps you’re using an enterprise scheduling software that only allows customers to book appointments based on certain locations (again, this is limiting).
As we like to say here at Yocale, our new booking widget provides a “360 degree booking experience” for customers. And by that we mean a better booking experience.
What do we mean by a 360 degree booking experience?
Simply put, our new widget now allows customers to see all appointments across all locations.
- No more time spent calling around trying to find the best appointment time, which is a frustrating experience for your customers.
- Clients get the most optimized booking time. They no longer have to settle on an appointment time based on the first location they call.
Yocale has always been about trying to provide the most streamlined booking experience, and our new booking widget is the latest extension of that.
Remember: According to Zendesk, 67% of customers prefer self-service over speaking with a representative.
And here’s a snapshot of how it works:
And here’s an example of why our new booking widget is so important:
Let’s say you need to book a tire change at a car dealership (of which there are many across your city). You call one dealership but they don’t have a time slot available, so you call another one until you finally find a time that works for you.
That in and of itself is a very frustrating and time-consuming process.
How much easier would it be if you could see all available time slots across all dealerships from one single booking window?
The result? A better customer experience for your customers and ultimately more bookings.
Wrapping It Up
Yocale’s new booking widget, providing a 360 degree booking experience, is part of our segue into working with enterprises – those spanning multiple locations.
But you don’t need to be an enterprise to take advantage of this new feature. Even if you just have one or even two locations, our new booking widget allows businesses to offer a better booking experience for their customers, ultimately leading to an uptick in bookings while delivering a higher level of customer service in the process.
Yocale is a top online business management system and enterprise scheduling software to help schedule clients and grow your business. Start for FREE by booking a demo here or contacting us with your questions here.