Whether you are a massage therapist, or a massage therapist clinic owner, it is critical you have the best massage software for your clinic, so you can focus on what is really important – your clients.
Here are a few questions to ask to ensure you chose the best software for your massage therapy practice:
Is the online booking software easy to use?
Can you create your own calendar, schedule, services, and length of treatments without looking through instructions? Can you add staff without requiring technical support? If the answer is yes, you’re on the right track.
Can the software grow with my business?
As your practice grows, you want to ensure your booking software can handle it. Be sure the software you choose can add/remove staff, change/add locations, and update hours and services offered.
Business Pro Tip:
Is your information where you need it to be?
An online booking software that allows you and your clients to book, update and revise information is critical. When a software stores information for you on a cloud, you can ensure it stays updated, and you don’t risk losing client information when you’ve entered it on the go.
It is essential that your clients and customers have the ability to book appointments from their smartphones at any time and from anywhere.
Is it accessible, 24/7?
While your massage therapy clinic might not be open 24/7, that doesn’t mean your clients shouldn’t be able to book whenever they like.
An online booking software that is available to you and your clients whenever it suits their schedule puts your clinic and practice ahead of facilities available between 9-5.
Does it have a marketplace?
Does your online booking software have a ‘market place?’ Online booking software’s allow businesses to have visibility with clients as they book appointments in other industries.
Wouldn’t it be great if your practice got noticed while someone booked an appointment with a personal trainer? With customers using marketplaced booking software’s like Reserve with Google or Yocale, they don’t need to login, or make a new profile to book an appointment across industries.
Can it offer appointment requests?
An effective booking software allows clients to request a treatment on a day and time that works for them. This also allows massage therapists to accept, decline or propose new times for appointments without needing to keep an updated calendar.
Can it send email & SMS reminders?
Does your software help you avoid no-shows who forgot about their appointment? A software that automatically sends clients appointment reminders 24 hours prior to treatment on email and SMS.
Does it sync with external calendars?
A well-thought-out booking software will allow massage therapists and clinics to sync their work schedule with there other personal and professional calendars.
Can it find gaps in your schedule?
45 minutes between treatments? Avoid wasted time in your schedule by ensuring your software has “no-gap” scheduling and can present clients with optimal booking times.
Does it offer recurring appointments?
Book clients again, again and again. Your software should allow this to be easy and help grow your client’s loyalty and return rate.
Can you chart confidentially?
Online booking software for massage therapists must provide the opportunity for therapists to input client charts and notes. It also must be securely encrypted to guarantee patient confidentiality.
Business Pro Tip:
Does it provide automatic invoices?
Move from one client to the next without having to worry about sending invoices after treatments. Online booking softwares should automatically send invoices so you can focus on your work.
Is the technical support & help centre accessible?
If you need help with your software, make sure it’s available to you. Whether it is questions about your software, or updating your information, make sure you can speak, email and chat to a software professional to get your problem solved.
How does it support business development?
Make sure your software sends friendly reminders to clients throughout the year, reminding them they haven’t been in for a treatment recently. This is a great feature for practitioners who care about business development.
What about business reports & dashboards?
Understand your business, easily. Massage Therapists should choose a booking software that allows them to have insights into their business. Recognizing how many appointments you’ve booked or how many clients have viewed your profile are valuable tools to succeeding in your business.
Business Pro Tip:
Can it handle unlimited appointments & clients?
Don’t allow your system’s limitations, limit your business from preventing your clients from booking with you. Select a booking software that allows unlimited appointments and clients so you can be as busy as you want to be.
If your massage therapy practice, or your clinic is interested in adapting an advanced, user friendly system to better your business, get in touch with us! We would love to help your business grow.
“Having a full functioning, well-designed online booking software for my clinic is critical to the success of my massage therapy practice. It vastly improves efficiency with online booking, electronic charting, and can access it through an app. The best booking software eliminates the need to have paper-filled filing cabinet by allowing me to book, track and retrieve client information, efficiently and securely.
A strong platform, like Yocale, provides our massage therapy practice the opportunity to grow by streamlining processes while increasing accessibility for clients, more often.”
– Brad Watt, RMT, Yocale user