Looking to generate repeat visits?
If you’re reading this blog post, you likely know that repeat clients are much more valuable than new ones. Not only are repeat clients less expensive than new ones but repeat clients also spend 67% more than new customers. They also refer a lot more customers as well.
At the end of the day, there are a lot of ways to generate repeat visits. But we promise that few of these methods are as easy and effective as rebooking reminders.
What Are Rebooking Reminders?
Rebooking reminders allow you to send out automated email and SMS reminders (at intervals that you choose) to remind clients to visit you again.
Let’s say you own or manage a dog grooming business. With rebooking reminders, you can send out reminders to your clients when it’s time to visit you again. Plus, you can apply shorter or longer intervals to clients with higher-maintenance dogs, for example, such as those with poodles.
Why Rebooking Reminders Are So Powerful
Rebooking reminders are a very easy and effective strategy to increase your revenue. Instead of continually reminding staff to remember to ask for the rebook or having to discount your services to encourage repeat bookings, one of the easiest methods is to simply remind customers to return.
Research has extensively studied the use of email and text messages in the healthcare industry, with research showing that technology-based reminders definitively lead to improved medical and appointment compliance.
Here’s the thing: life gets busy. Although clients may have the best intentions to bring their dog into the groomer every three months, it may not happen for another six months – that is, if they don’t hear about another dog groomer in town who seems to be offering better prices, etc. in the process!
By sending them a rebooking reminder, you can encourage them to visit you again a lot faster than they may have otherwise.
Not only do rebooking reminders encourage your clients to visit you again, but they also do so on a more frequent schedule, thereby boosting your revenue in the process.
Even better, you’ll develop stronger relationships with your clients as they come to visit you more frequently. Indeed, for more than 50 years, psychologists have found that people like people more when in proximity to them.
In many cases, clients will also see the value of your services if they’re receiving them on a more frequent schedule as well. This is especially true for medical spas, medical health services and many more.
How to Generate Repeat Visits with Rebooking Reminders (43% More Bookings!)
At this point, you may be wondering how you can implement rebooking reminders for your business.
The answer is through a scheduling software that offers this feature. (Yocale is one such example!).
You can start for FREE, and it takes no more than 15 minutes to set up (sign up here).
More and more appointment-based businesses are offering online booking to increase bookings, increase revenue, reduce no-shows, streamline operations and more. You can read about why businesses are making the switch here.
Not All Rebooking Reminders Are Created Equal
Of course, not all rebooking reminders are created equal either.
Yocale, for instance, allows you to customize rebooking reminders for each client via their respective client profile.
In just a few clicks, you can set up a client to receive reminders once a month following their last appointment, or after a larger window of time. You can even specify a reminder time range so that if your client remains inactive, they won’t continually receive appointment reminders.
You can also apply rebooking reminders to certain services as well.
Wrapping It Up
When it comes to how to generate repeat visits, automated rebooking reminders are one of the easiest ways to do it. You’ll also boost revenue by having clients visit you on a more frequent basis while developing stronger relationships with your clients in the process.
That’s why rebooking reminders are so powerful.