Reasons why Mindbody Clients switch to Yocale
Mindbody has a very attractive starting point price for business but very soon the additional add-ons of select features start adding up. Another pricing complaint is that Mindbody is billed in US$ – for Canadians, this means prices have been raised significantly over the last year. Set up fees, monthly tech support costs and its third party hosting and/or 3rd party components tools it requires for your business add a lot to the base monthly price as well.
Mindbody is packed with features targeting different businesses which has resulted in a very complex application with a steep learning curve. User experience has become poor and things don’t run smoothly together. As one user put it “ Mindbody has a really bad user interface, almost similar to win95 – way too many clicks to get something done and very confusing at times.” The current MB booking widget requires third party tools to add into an existing website and often is confusing for users, especially in appointment-based businesses because the system default is for booking classes.
One of the pains of a fast-growing company is customer support. Mindbody has lost many customers due to their lack of technical support. Through forums and customer reviews, I’ve noted over 40+ upset clients complaining about many hour-long tech calls that yielded no solution to their problem. Mindbody does provide premium tech support option but at a very high monthly fee.
Limited Marketing App
Basically with the Mindbody Connect marketplace, you’re being listed against your competitors. That’s one thing that at Yocale, we work really hard to increase your marketing with complementary referrals, not competitive listings. Also, the MB marketplace is only mobile-app driven which means that traffic, users and clicks don’t affect SEO (ie: Google rankings etc.) At Yocale, our online marketplace is both on online search portal and a mobile app, when someone searches, books an appointment, likes or reviews your service, that directly affects your web profile status. It’s valuable SEO-building data we use to your advantage. Our clients have noticed a significant rise in their Google search ranking within a couple months of joining.