success quotes

80 Great Customer Service Quotes to Integrate Into Your Business

Feel free to share and print these inspirational customer service quotes around your organization.  Customer service IS the new Marketing.

    1. Customer service isn’t a department, it’s a philosophy! – Shep Hyken [bctt tweet=”Customer service isn’t a department, it’s a philosophy! – Shep Hyken”]
    1. In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It’s good for you. – Seth Godin [bctt tweet=” Fire bad customers. It’s good for you. – Seth Godin”]
    1. Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’ – Brian Tracy [bctt tweet=”Unsuccessful people are always asking, ‘What’s in it for me?’ @BrianTracy”]Yocalesuccess-briantracey
    1. Choose your customers. Fire the ones that hurt your ability to deliver the right story to the others. – Seth Godin [bctt tweet=”Fire the customers that hurt your ability to deliver the right story to the others. @SethGodin”]
    1. If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000. – Jeff Bezos [bctt tweet=”If you make customers unhappy, they can each tell 6,000 people instantly ~Jeff Bezos”]
    1. Customer service is the new marketing. – Derek Sivers [bctt tweet=”Customer service is the new marketing.~@DerekSivers”]
    1. Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily. – Seth Godin [bctt tweet=””Any customer that walks away, represents $$$ out the door.” ~Seth Godin”]
    1. There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. [bctt tweet=”Superior service is an investment that can help drive business growth.”]
    1. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences. – Jim Bush
    1. No amount of advertising can repair the damage done by failing to properly address a customer’s concern. – Albert Schindler [bctt tweet=”No amount of advertising can repair the damage done by failing to properly address a customer’s concern.”]
    1. The handful of companies that respond promptly and accurately to customer emails increase trust in their brand, bolster customer satisfaction, and boost sales both online and offline.BenchmarkPortal 
    1. Getting service right is more than just a nice to do; it’s a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty. – Jim Bush [bctt tweet=”Getting service right is more than just a nice to do; it’s a must do.~Jim Bush”]
    1. The rise of the citizen review site is a sobering development. No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone. All of a sudden, the masses are conversing with one another. If your service or product isn’t any good, they’ll out you. – David Pogue
    1. What gets measured, gets done. And what gets recognized gets done again, and even better. – Robert Crawford [bctt tweet=”What gets measured, gets done. And what gets recognized gets done again, and even better.”]
    1. If you a make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune. – John Rohn [bctt tweet=”If you make an investment of time and good service in a customer, you can make a fortune.~John Rohn”]
    1. The reputation of a thousand years may be undermined by the conduct of one hour. – Japanese Proverb [bctt tweet=”The reputation of a thousand years may be undermined by the conduct of 1 hr.”]yocale success quote reputation
    1. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~Ross Perot   [bctt tweet=”Spend a lot of time talking to customers face to face.”]
    1. Good customer service costs less than bad customer service. – Sally Gronow [bctt tweet=”Good customer service costs less than bad customer service. ~Sally Gronow”]
    1. Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development. – David J. Greer
    1. Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. – Betsy Sanders
    1. Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. – Martin Oliver [bctt tweet=”You can’t give good customer service if your employees don’t like coming to work.”]
    1. Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers. – Tony Hsieh
    1. If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. – Shep Hykenyocale success quote shep hyken
    1. You’re serving a customer, not a life sentence. Learn how to enjoy your work. – Laurie McIntosh [bctt tweet=”You’re serving a customer, not a life sentence. Learn how to enjoy your work. ~Laurie McIntosh”]
    1. Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees. – Tony Hsieh [bctt tweet=”you can’t deliver good service from unhappy employees. – Tony Hsieh”]
    1. Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. – Benjamin Franklin.
    1. yocale success quote benjamin franklin
    1. For individuals, character is destiny. For organizations, culture is destiny. – Tony Hsiehyocale success quote culture
    1. Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle. To make it work, you have to live it every day. Make it your mindset. – Robert Spector [bctt tweet=”Don’t reinvent the wheel. Focus on winning one customer at a time.”]
    1. I think when people say they dread going into work on Monday morning, it’s because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but for pushing the envelope, being adventurous, creative, and open-minded, and trying new things? – Tony Hsieh [bctt tweet=”Why not see what happens when you challenge your employees to bring all of their talents to their job.Tony Hsieh”]
  1. People always ask me, how do you teach core values? The answer is, you don’t. The goal is not to get people to share your core values. It’s to get people who already share your core values. – Robert Spector [bctt tweet=”Get customers who already share your core values. ~Robert Spector”]
  2. When the customer comes first, the customer will last. – Robert Half [bctt tweet=”When the customer comes first, the customer will last. – Robert Half”]
  3. Here is a powerful yet simple rule. Always give people more than they expect to get. – Nelson Boswell [bctt tweet=”Here is a powerful yet simple rule. Always give people more than they expect to get.-Nelson Boswell”]
  4. Make the customer the hero of your story. – Ann Handley [bctt tweet=”Make the customer the hero of your story. – Ann Handley”]
  5. Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter [bctt tweet=”Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.”]
  6. Always do more than is required of you. – George Patton [bctt tweet=”Always do more than is required of you.-George Patton”]
  7. The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson [bctt tweet=”Set realistic customer expectations, and then not to just meet them, but to exceed them.-@RichardBranson”]
  8. Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz [bctt tweet=”We have to be great every time or we’ll lose them. – Kevin Stirtz”]
  9. The longer you wait, the harder it is to produce outstanding customer service. – William H. Davidow [bctt tweet=”The longer you wait, the harder it is to produce outstanding customer service.”]
  10. People expect good service but few are willing to give it. – Robert Gately [bctt tweet=”People expect good service but few are willing to give it. – Robert Gately”]
  11. It’s easier to love a brand when the brand loves you back. – Seth Godin [bctt tweet=”It’s easier to love a brand when the brand loves you back. – Seth Godin”]
  12. A customer service apology is stronger with a personal touch. – Shep Hyken [bctt tweet=”A customer service apology is stronger with a personal touch. – Shep Hyken”]
  13. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most. – Tony Hsieh
  14. A lot of people have fancy things to say about customer service, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. – Christopher McCormick
  15. The only purpose of ‘customer service’… is to change feelings. – Seth Godin [bctt tweet=”The only purpose of ‘customer service’… is to change feelings. – Seth Godin”]
  16. Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price. – Lauren Freedman [bctt tweet=”Customers remember the service a lot longer than they remember the price.”]
  17. In an era when companies see online support as a way to shield themselves from costly interactions with their customers, it’s time to consider an entirely different approach: building human-centric customer service through great people and clever technology. So, get to know your customers. Humanize them. Humanize yourself. It’s worth it. – Kristin Smaby
  18. Make a customer, not a sale. – Katherine Barchetti [bctt tweet=”Make a customer, not a sale. – Katherine Barchetti”]
  19. Customers may forget what you said but they’ll never forget how you made them feel. – Unknown [bctt tweet=”Customers may forget what you said but they’ll never forget how you made them feel. – Unknown”]yocale success quote customers
  20. There is a spiritual aspect to our lives – when we give, we receive – when a business does something good for somebody, that somebody feels good about them! – Ben Cohen
  21. To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. – Don Alden Adams
  22. Don’t find fault. Find a remedy. – Henry Ford [bctt tweet=”Don’t find fault. Find a remedy. – Henry Ford”]yocale success quote - henry ford
  23. Go beyond merely communicating to ‘connecting’ with people. – Jerry Bruckner [bctt tweet=”Go beyond merely communicating to ‘connecting’ with people. – Jerry Bruckner”]
  24. One of the greatest gifts you can give to anyone is the gift of attention. – Jim Rohn [bctt tweet=”One of the greatest gifts you can give to anyone is the gift of attention. – Jim Rohn”]
  25. People will forget what you said. They will forget what you did. But they will never forget how you made them feel. – Maya Angelou [bctt tweet=”But they will never forget how you made them feel. – Maya Angelou”]
  26. The most important thing in communication is hearing what isn’t said. – Peter Drucker [bctt tweet=”The most important thing in communication is hearing what isn’t said. – Peter Drucker”]
  27. Nothing is so contagious as enthusiasm. – Samuel Taylor Coleridge [bctt tweet=”Nothing is so contagious as enthusiasm. – Samuel Taylor Coleridge”]
  28. Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly.Eric Philip Cowell [bctt tweet=”Everyone has an invisible sign on their forehead that says ‘Make Me Feel Important.’ “]
  29. Seek first to understand. Then to be understood. Stephen Covey [bctt tweet=”Seek first to understand. Then to be understood. – Stephen Covey”]
  30. Every great business is built on friendship. – James Cash Penney [bctt tweet=”Every great business is built on friendship. – James Cash Penney”]yocale success quote - business
  31. The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about. Valeria Maltoni
  32. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. – W. Edwards Deming
  33. The purpose of a business is to create a customer who creates customers. – Shiv Singh [bctt tweet=”The purpose of a business is to create a customer who creates customers. – Shiv Singh”]
  34. Kind words can be short and easy to speak, but their echoes are truly endless. – Mother Teresa [bctt tweet=”Kind words can be short and easy to speak, but their echoes are truly endless. – Mother Teresa”]
  35. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. – Chip Bell [bctt tweet=”Loyal customers insist that their friends do business with you.–Chip Bell”]
  36. You never get a second chance to make a first impression. – Will Rogers [bctt tweet=”You never get a second chance to make a first impression. – Will Rogers”]
  37. yocale success quote will rogers
  38. The best advertising you can have is a loyal customer spreading the word about how incredible your business is. – Shep Hyken
  39. Repeat business or behavior can be bribed. Loyalty has to be earned. – Janet Robinson [bctt tweet=”Repeat business or behavior can be bribed. Loyalty has to be earned. – Janet Robinson”]
  40. To keep a customer demands as much skill as to win one. – American Proverb [bctt tweet=”To keep a customer demands as much skill as to win one.”]
  41. Customer satisfaction is worthless. Customer loyalty is priceless. – Jeffrey Gitomeryocalesuccess jeffery gittomer
  42. A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. – Mahatma Gandhi [bctt tweet=”We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. – Mahatma Gandhi”]
  43. Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves. – Steve Jobs [bctt tweet=”tell them what they need well before they realize it themselves. – Steve Jobs”]
  44. If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering. – Jeff Bezos [bctt tweet=”Being customer-focused allows you to be more pioneering.~Jeff Bezos”]
  45. The customer’s perception is your reality. – Kate Zabriskie [bctt tweet=”The customer’s perception is your reality. – Kate Zabriskie”]yocale success quote customers
  46. Don’t find customers for your products, find products for your customers. – Seth Godin [bctt tweet=”find products for your customers.~Seth Godin”]
  47. We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand. – Jerry Gregoire
  48. We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards. – Jeff Bezos [bctt tweet=”We start with what the customer needs and we work backwards.~Jeff Bezos”]
  49. If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. – Ray Kroc [bctt tweet=”if you love what you’re doing and you always put the customer first, success will be yours.”]
  50. Revolve your world around the customer and more customers will revolve around you. – Heather Williams [bctt tweet=”Revolve your world around the customer and more customers will revolve around you. – Heather Williams”]
  51. Every company’s greatest assets are its customers, because without customers there is no company. – Michael LeBoeuf [bctt tweet=”because without customers there is no company. – Michael LeBoeuf”]
  52. Focusing on the customer makes a company more resilient. – Jeff Bezos [bctt tweet=”Focusing on the customer makes a company more resilient.~Jeff Bezos”]

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