8 Tips for Rebooking Your Clients

“How can I get my clients to rebook”?

Indeed, rebooking is an easy way to increase income. By encouraging clients to rebook their next appointment right after they complete their service ensures you’ll keep a nice and steady stream of clientele and income.

It’s estimated that clients who rebook on the day of their service make an average of 30% to 50% more visits per year than clients who don’t.

The good news is that rebooking is good for your clients, too (more on this to come)!

This blog post will cover eight tips to get your clients to rebook.

8 Tips for Rebooking Your Clients

1. Explain the Value of Keeping a Schedule (and Book Multiple Appointments at Once)

One of the first rules of thumb when it comes to rebooking is to educate clients on what it takes to maintain their results in order to keep feeling and/or looking their best. It’s all about setting expectations from the beginning. 

You can explain the benefits of keeping a schedule at the very beginning of the service (like during their consultation), at the end of the service or even both. The key is to tell them exactly how many visits they should make and how many weeks between each visit.

For example, you might say something along the lines of “To maintain the results you’re looking for, I recommend this treatment every four to six months.” Then you can ask them if they’d like to come back on a four or six-month schedule.

Depending on your field, there are also different strategies for approaching this conversation. For estheticians, it can be as simple as putting clients on an actual treatment plan. You might also choose to frame the conversation as a simple “follow-up” appointment to see how clients are doing post-treatment. If you offer any sort of skin care-based services, this is a very effective approach as it actually makes clients feel as though you really care (because you do!).

Do you have a particularly busy client? Tell them that it will benefit them to set up their next appointment in advance. Using phrases like “my weekends are booking up” or “I’d like to see you before the busy holiday rush” can motivate clients.

With Yocale, you can also book multiple appointments at once. Here’s how to add multiple services to your appointments.

2. Frame the Ask in the Right Way (Don’t Give Them the Option to Say No)

Another tip for rebooking clients is to frame it in the right way. Instead of asking clients if they’d like to rebook, simply ask them when they’d like to schedule their next appointment. This moves the conversation from either a yes or no to them telling you when a good time for their next appointment would be.

3. Create a Rebooking Culture!

Take the time to set up clear rebooking guidelines and train all your staff (including reception) on the importance of rebooking so they can reinforce the message. Your front desk should portray your schedule as busy. There’s no incentive to rebook if your calendar is wide open! If your clients don’t know their schedule, pencil them into your schedule now and let them know they can reschedule later. For Yocale users, this is as simple as rescheduling via the client portal.

You will increase your revenues 30% to 50% by consistently pre-booking.