Reserve with GoogleBurnaby Heights Chiropractic Clinic Success Story After Using Yocale
My previous appointment scheduling system was not integrated into my patient database; it was cumbersome to use, and it didn't have any metrics integrated into it. So I started looking for a digital booking system that would fix all that and also let my patients book their own appointments while not being overly complicated, integrating into my existing website, and not involving any big upfront costs. Yocale ticked all those boxes.
Industry
Health Care
Location
Burnaby, BC, Canada
Company Size
Solo Practice
Website
Outdated records and scheduling systems which leads to inefficiencies, delays, inaccuracies, and dissatisfaction for both businesses and customers.
Inadequate technology usage leads to challenges in managing time and client relationships effectively.
Yocale’s cloud-based client relationship management feature (CRM)
Yocale’s digital entrance and automatic reminders (Online Booking)
About Burnaby Heights Chiropractic Clinic
Burnaby Heights Chiropractic is a clinic located in Burnaby that is dedicated to providing high-quality and personalized chiropractic care. Dr. Forest, the solo business owner, believes in honesty and a healthy work-life balance, which translates into his practice’s patient-focused approach. At Burnaby Heights Chiropractic, they try to maintain a patient-focused environment and spend more time with people on each visit.
Business Needs/Challenges
Burnaby Heights Chiropractic was facing a customer retention issue. A lot of unnecessary time was spent on managing the excess files and appointments, and Burnaby Heights Chiropractic knew they needed to move to an all-in-one cloud-based system that could be accessed remotely.
Yocale lets my patients book their own appointments on their own time. This alone frees up at least five hours a week that I can then put into treating people. The system is easy for my patients to use, and they can access it directly from my website. The automatic reminders that are sent out are a huge feature and have reduced the number of missed appointments by roughly 90%. All of this required very little maintenance from me directly. It’s just fantastic.
Solutions Offered by Yocale
Yocale introduced Burnaby Heights Chiropractic to its online booking and clinical record management system, known as the client management system. The online booking feature allows businesses to provide an efficient digital entrance to their clients and reduce no-shows through automatic reminders. As a secure cloud-based platform, the software provides a solution for healthcare professionals to store clinical records and have better insight into their practice performance, accessible on any device.
When I see patients for the first time, I ask them, “Why did you choose to come and see me?” and one of the top three answers I get is, “It’s because I could book my own appointment online.” Without that in place, I would not be seeing those patients, and my business wouldn’t be what it is.
Other Benefits
In addition to Yocale’s online booking and client relationship management, Burnaby Heights Chiropractic clinic has also seen a lot of benefits from Yocale’s dashboard. Tracking the number of appointments, cancellations, and no-shows has directly resulted in their business growth.
I love that I am able to access Yocale, all from my phone. On those rare occasions when there has been an emergency where I have to cancel or reschedule an appointment and I don’t have access to my computer, I can look up patient contact information to let them know what is going on.
40%
Number of online booking growth during the last 3 years.
84%
Returning clients rate during the last 3 years.
93%
Clients booked an appointment and showed up.
Final Thoughts
The thing I like most about Yocale is that they are always working to improve. They are always going over their own features to see what can be enhanced, what can be streamlined, and what should be changed or removed. They always listen to feedback, and their technical support team is always on top of things.