Reserve with GoogleElena's Medi Spa Success Story After Using Yocale
About Elena's Medi Spa
When I first started to get busy it felt great, but very quickly became overwhelming. During business hours I was with my clients, and after hours I spent answering calls, texts, and emails. The unfortunate part of the delay from the time I received a request until the time I got a chance to respond was that they would often find a different place to go, so my retention rates were low. This made the cost of customer acquisition very high and required a constant marketing budget to attract new clients.
Industry
Medical Spa
Location
Vancouver, BC, Canada
Company Size
Solo Business
Website
Lack of integration between appointment management and client databases.
Limited customer service availability during work hours, only receiving appointments through phone calls.
Yocale’s ultimate digital entrance (Online Booking)
Yocale’s cloud-based client relationship management feature (CRM)
Located in picturesque Kitsilano, Vancouver BC, Elena’s Medi Spa has been providing high-quality skin care treatments since 2000. By combining cutting-edge medical procedures with a relaxing spa setting, Elena’s Medi Spa distinguishes itself from other day spas.
Business Needs/Challenges
Incoming calls, emails, and text messages proved challenging for Elena’s Medi Spa to manage, especially after hours. A significant portion of her time was consumed by managing calendars, payments, client communication, and record-keeping as a result of the growing number of appointment requests and new clients. Elena’s Medi Spa realized the need for an automated solution to streamline operations and minimize administrative burdens in order to save time and money.
There was so much of mine and others time dedicated to admin tasks. Keeping our appointment book clean, matching availability with client needs and staff preferences – all of it was a huge headache. Using Yocale helped us regain control, and valuable hours we could spend on our clients.
Solutions Offered by Yocale
Yocale introduced Elena’s Medi Spa to its online appointment scheduling and client management system, improving their customer experience and time management practices. Elena’s Medi Spa saw a significant increase in conversion rates and appointment bookings after integrating the Yocale book button onto their website. She also received positive feedback from her clients, who were now able to reschedule their own appointments online, without having to call. On top of all that, they now had one place see client invoicing, payments and appointment history instead of it being split up into different files, spreadsheets and platforms.
The convenience that an online platform provides for my clients motivates me to use it. They can easily book appointments, whether they have a busy schedule or work a night shift. They can book at any time and not have to wait for me. When I discovered Yocale, I felt confident in allowing people to book through the platform. They no longer have to wait for me and can book appointments whenever they want, which has increased my business through high customer retention.
Other Benefits
In addition to online appointment scheduling and client management, Elena’s Medi Spa has also experienced significant improvements by implementing automatic SMS and email reminders. These features have led to a noticeable reduction in both no-shows and cancellations. What’s more, clients have the added convenience of filling out online intake forms through reminder emails before their appointments.
SMS appointment reminders have been a gamechanger. It’s such a simple addition, but it has made a huge difference. Even better, our clients can now pay their deposits through these reminders, which saves everyone time and is super convenient.
38% increase in bookings
81% client retention rate
99% Show Up
Final Thoughts
Yocale’s customer support team has been incredibly helpful, attentive, and committed to seeing that we succeed from the beginning. Their customer service representatives have always responded quickly and gone above and beyond to meet our needs whenever we have had inquiries, worries, or needed assistance. They have truly excelled in terms of professionalism, knowledge, and genuine concern for our company. Yocale’s commitment to delivering exceptional customer service has made for a seamless experience.