Reserve with GoogleThe Face Studio Success Story After Using Yocale
It’s important to realize what your time is worth. Automating your business allows you more time to devote 100% of your attention to providing services and client care.
Industry
Medical Spa
Location
Surrey, BC, Canada
Company Size
Small Business
Website
Excessive time involved in administration and managing clients’ appointments.
Inadequate technology to keep the client’s records and information.
Yocale’s online form builder (Forms and annotation)
Yocale’s digital entrance (Online Booking)
About The Face Studio
The Face Studio, a highly reviewed medical spa based in Surrey, has been providing cosmetic tattooing and skin revision services for over 15 years. Cosmetic tattooing has been revolutionizing traditional makeup applications with its hassle-free nature. The Face Studio’s founder and owner, Tuyen Nguyen, has become a trusted source for cosmetic tattooing, known for being an expert in her field while being efficient and making clients feel comfortable along the way.
Business Needs/Challenges
The Face Studio experienced difficulties allocating time to their core service offerings due to the heavy administrative tasks that consumed their valuable hours. Additionally, they had to deal with the manual handling of appointment requests received through phone calls, SMS, and emails. Recognizing the urgent need for increased automation, The Face Studio decided to outsource and automate their administrative tasks to serve their clients.
We needed to minimize administrative time in order to leave more time to provide physical services.
Solutions Offered by Yocale
Yocale introduced its online appointment scheduling system to The Face Studio. This system changed how The Face Studio managed its clients and administrative tasks, saving them valuable time and resources. It offered clients a user-friendly way to book appointments, complete required pre-care and post-care forms, and make online payments. This led to a significant boost in customer service for The Face Studio. In addition, with the automated appointment reminders sent via email and SMS, they experienced a notable reduction in no-shows.
One of the biggest benefits of using Yocale has been that we’ve been able to spend less time scheduling appointments as clients can see real-time availability (which could change daily). My favorite features have been the automatic confirmation emails and text messages and the client portal, wherein clients can manage their appointments on their own. Both of these features save us a lot of administrative time.
Other Benefits
In addition to Yocale’s online appointment scheduling and custom forms, The Face Studio has implemented a more efficient way of managing their business and improving customer service. Their operational workflows have been greatly enhanced by centralizing their operations within this integrated platform, which has sped up decision-making and allowed for more informed choices. Additionally, by using Yocale’s dashboard, they are able to obtain a comprehensive understanding of their company’s performance, which enables them to make more strategic and successful decisions.
Customer service has also been important, particularly our quick response time and accessibility for answering questions post-treatment. We create a safe space with open dialogue from the moment of consultation to the moment clients are healed. We decided to automate our business management and shift our focus to full customer service due to the significant time required to manage the high volume of our clients.
19% Increase Bookings
45% Returning Clients
87% Show Up
Final Thoughts
My biggest tips for better managing a business would be to stay organized (Yocale can help with that!) and don’t be afraid to ask for help. In line with that, don’t hesitate to outsource tasks that you don’t have time to do.