Reserve with GoogleParadise Vision Center Success Story After Using Yocale
Yocale has been an invaluable asset in elevating our practice, showcasing our commitment to modernity and excellence.
Industry
Optometry
Location
St John’s, Barbados and Antigua
Company Size
Small Business
Website
Challenging resource allocation due to diverse service offerings.
Inadequate technology for client management and automation.
Yocale’s client management (CRM)
Yocale’s ultimate digital entrance (Online Booking)
About Paradise Vision Center
Paradise Vision Center is dedicated to delivering top-quality optometry and optical services to their clients. They offer a comprehensive range of services, including thorough eye examinations, specialized assessments for soft and specialty contact lenses, as well as advanced OCT (Optical Coherence Tomography) and visual field testing.
The center also provides a diverse array of eyewear solutions designed to meet individual needs. Clients can explore their selection of prescription eyeglasses, contact lenses, and prescription sunglasses to improve their vision and style.
Business Needs/Challenges
Paradise Vision Center needed an online system where patients could book and change their appointments, all while keeping patient records secure and following HIPAA rules. They also had trouble managing their time and resources, especially when manually reminding patients about their appointments. Lastly, they wanted to get more involved with customers, be more transparent, and improve their local online presence, knowing that collecting reviews would help them.
I faced challenges in storing patient details, lacking access to appointment history and due dates. Discussing service options was cumbersome without direct phone calls. To enhance my online presence, I sought to include patient reviews. Additionally, automating appointment reminders became crucial to prevent missed notifications.
Solutions Offered by Yocale
Yocale introduced its online calendar, staff management, and online booking features to Paradise Vision Center. The ability to color-code the services on their calendar helped them keep track of their appointments for each service. This feature also helped them allocate their resources and time more efficiently. In addition, they could manage the appointments to be modified to recurring appointments, such as an annual eye exam, via the online calendar.
I can easily set my own schedule, block off time, and plan vacations for both current and future years. It lets me add multiple providers when I’m unavailable, ensuring clarity for my patients. The color-coding feature is fantastic, helping me prepare for specific services and manage my time effectively. Yocale has truly streamlined my scheduling process, making it more efficient and patient-friendly.
Other Benefits
In addition to the online calendar and staff management features, Paradise Vision Center used the branded online booking page to showcase their availability, services with details, and staff. Yocale’s automated appointment reminders exemplify how a simple reminder can professionally reduce no-shows, enhancing punctuality and resource efficiency.
Yocale has been significantly enhancing patient engagement and retention. With Yocale, our patients now enjoy the convenience of scheduling and modifying their appointments. We’ve seamlessly integrated annual eye exam pre-booking into our workflow, and efficiently booked appointments for a range of other services.
42% Increase Bookings
65% Returning Clients
90% Show Up
Final Thoughts
Yocale’s automated review emails and patient data storage are fantastic. Finding information is a breeze. Their outstanding customer support, especially during my initial use, was invaluable.