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Running a salon today means constantly juggling bookings, inventory, client records, marketing, staffing, and more. Without the right systems, salon owners risk double-booked appointments, frustrated clients, and disorganized operations.
According to a 2022 industry report, 67% of salon owners say scheduling mishaps and misplaced records are their biggest headaches.
To tackle these challenges, technology adoption is accelerating in the salon business. Over 58% of salons now use specialized management platforms to streamline everything from booking to inventory management, marketing automation, employee scheduling, and beyond.
The digital transformation promises salon owners benefits like:
- Reduced no-shows and scheduling headaches – Automated confirmations cut no-shows by 25% on average.
- Happier customers – Online booking, text reminders, and loyalty programs make visits more convenient.
- Increased revenue – Built-in payment processing and point-of-sale simplify checkout.
- Optimized operations – Inventory tracking and automatic reordering eliminate “Oops, we’re out!” moments.
- Enhanced marketing capabilities – From email newsletters to online reputation management.
- Access to critical data – Reporting provides insight into staffing needs, popular services, profitability, and more.
Still, with countless options now flooding the beauty tech market, identifying the right software solution can feel overwhelming.
The best platforms seamlessly integrate scheduling, client records, inventory, and personnel management into a user-friendly system accessible from anywhere.
In this guide, we cut through the noise to provide summarized reviews of the 5 top-rated salon software programs available in the market. We evaluated dozens of solutions based on features, ease of use, customer satisfaction, and pricing to simplify your search.
- Factors To Evaluate a Salon Software
- Yocale: The Perfect Salon Software
- 5 Top Salon Software
- Important Features In a Salon Software
- Methodology
- Key Benefits of Salon Management Software
- Keep in Mind Before Choosing a Salon Software
- Everything You Need In Salon Software, All in Yocale
- Other Essential Tools to Manage a Salon Business
- Conclusion
- FAQs
- References
Factors To Evaluate a Salon Software
Choosing the right salon management software requires carefully weighing your business’s unique needs and realities. Key factors to take into account include:
Larger salons need robust, scalable solutions. Smaller operations need streamlined functions without unnecessary complexity.
1- Salon Size
- Number of staff: More employees means larger capacity needs.
- Workstations: Each stylist station should integrate smoothly.
- Client volume: Current and projected appointment numbers impact requirements.
2- Services Offered
The software must handle all of your current and future revenue streams and service types.
- Hair care only or additional offerings: Spa, nail, and beauty services may need accommodation.
- Retail products: Software should handle in-house retail in addition to services.
- Specialized offerings: Extensions, keratin treatments, etc., should integrate smoothly.
3- Location Set-up
These factors determine your operational capacity and scheduling needs.
- Single or multiple locations: Multi-location support is essential if you have more than one salon.
- Square footage and layout: Impacts workstation numbers and booking capacity.
- Open hours and appointment flexibility: Affects booking requirements.
4- Existing Systems
Choosing software that syncs with your existing technology is ideal for a smoother transition.
- Platforms currently used: Optimize adoption by integrating current tech where possible.
- Needed integrations: Ensure needed connections to payment processors, accounting software, etc.
5- Budget
Carefully compare options to find the best value suited to your budget.
- One-time and recurring software costs: should align with current finances and future projections.
- Staff training costs: should suit your capabilities and constraints.
- Hardware requirements: like tablets or computers add expenses.
6- Core Features Needed
Prioritize must-have functionality like booking, point-of-sale, inventory management, etc.
7- Ease of Use and Training
Assess the learning curve and determine if on-site, virtual, or self-guided training is preferred.
8- Hardware Requirements
Evaluate existing systems and any new technology needed for smooth performance across all devices.
Yocale: The Perfect Salon Software
Manage your salon, reduce scheduling and admin time, and grow your business with the friendliest salon software.
Management software for hair salons
Management software for beauty salons
- Scheduling (Calendar)
- Online Booking
- Client Management
- Online Forms
- Invoicing and Payment
- Virtual Consultations
- Marketing
5 Top Salon Software
With the sheer number of salon software solutions available today, narrowing down the choices can feel overwhelming. To simplify your research, we’ve compiled a list of 5 top-rated options on the market worth considering for your business.
These platforms represent some of the leading salon management systems based on features, capability, affordability, and positive user reviews.
While there are certainly more than 5 quality solutions out there, reviewing this curated list can help accelerate your search.
By focusing on these well-established and highly regarded salon software tools, you can more easily compare options that check all the boxes for critical functionality.
Read on for an overview of each to determine which aligns best with your needs and budget.
| Software/Item | Yocale | Fresha | Phorest | Zenoti | Mangomint |
| Free version available | Yes | Yes | No | No | No |
| Starting price | US$29/month | No pricing found | US$99/month | No pricing found | US$165/month |
| Capterra score | 4.7 | 4.9 | 4.8 | 4.4 | 4.9 |
| Founded in | 2013 | 2015 | 2003 | 2010 | 2017 |
1- Yocale
About Yocale
Written by the company
The top online business management system to help schedule, book, and manage your clients and appointments online while growing your business.
Capterra Reviews Summary
- Ease of Use: ★ 4.5
- Customer Service: ★ 4.7
- Value for Money: ★ 4.8
⭐ 4.7 (38) on Capterra
⭐ 4.4 (17) on Trustpilot
⭐ 4.7 (38) on Software Advice
| Free Version: Available |
| Starting From: US$25/month Pricing Model: Flat Rate Free Trial: Yes (Available) Pricing: Pricing page |
| Key Features |
|---|
| ● SOAP notes ● Access Controls/Permissions ● Treatment Planning ● Appointment Scheduling ● Practice Management |
| Founded in | Jul 19, 2013 |
| HQ | North Vancouver, British Columbia, Canada |
| Size | 11-50 |
| Privacy Policy | Privacy page |
| info@yocale.com | |
| Website | yocale.com |
Yocale Introduction Video
Yocale Screenshots
Platforms Supported
- Web
Support Options
- Chat
- 24/7 (Live rep)
- Knowledge Base
- Email/Help Desk
- FAQs/Forum
- Phone Support
Training Options
- Documentation
- Live Online
- Videos
- In Person
👌 Recommended For
Yocale is designed for small salon businesses who want easy-to-use booking management, calendar syncing, payment processing, and reporting features at an affordable price point. The software reduces the administrative workload for hands-on owners to help grow their appointment bookings and bottom line.
- Small independent salons and spas that want an all-in-one business management solution to grow their appointment bookings and revenue.
- Solo entrepreneurs or businesses with just a few staff members running daily operations and admin tasks.
- Hands-on owners who handle scheduling and finances themselves and need intuitive software to automate and simplify these tasks.
- Budget-conscious business owners looking for an affordable scheduling and management system.
- Salons seeking user-friendly software to modernize processes and reduce time spent on admin work.
- Establishments that want exceptional 24/7 customer support and flexible subscription plans.
- Primarily owner-operated salons that want to streamline workflow to focus more on serving clients.
✅ Positive Yocale Review Summary
In summary, positive Yocale reviews highlight its user-friendly and feature-rich scheduling software that integrates payments and Google seamlessly. Users praise the platform for improving business workflows, responsiveness of the support team, and continuous evolution.
- User-friendly, intuitive interface and navigation that’s easy to use (Reviews from Capterra, Trustpilot)
- Robust appointment scheduling and calendar management capabilities (Reviews from Capterra, Trustpilot)
- Seamless integration with Google that syncs business profiles (Review from Capterra)
- Comprehensive features beyond booking like POS, reminders, profiles (Reviews from Capterra, Trustpilot)
- Transforms business operations and coordination of care (Review from Trustpilot)
- Saves on credit card processing fees with integrated payments (Review from Trustpilot)
- Outstanding customer support and quick issue resolution (Reviews from Capterra, Software Advice)
- Continuous platform improvements and new feature releases (Reviews from Capterra, Software Advice)
- Provides great value and multi-location support affordably (Review from Capterra)
Pros by Capterra Reviewers
- “You will be working with professionals who are kind, knowledgeable, competent and accessible. They work hard to resolve any issue that arises.”
- “Overall great to use and friendly people super willing to customize our interface.”
- “A very successful and hard working team came up with this brilliant solution. Thanks you and wish you success.”
- “It’s easy to use for my clients and staff in our Clinic. The best option that i like the most is that reminds our clients appointment automatically.”
⛔ Negative Yocale Review Summary
In summary, negative reviews highlight problems with Yocale’s appointment reminders, lack of mobile capabilities, slow performance, feature development delays, and poor support. Reviewers faced issues removing Yocale integrations, expressed concerns about being stuck long-term, and cited an inability to get problems addressed satisfactorily.
- Issues with appointment reminders causing confusion and problems for clients (Negative review from Capterra)
- Lack of mobile app making the mobile website experience uncomfortable (Negative reviews from Capterra, Trustpilot)
- Slow loading times for the calendar and overall software performance (Negative review from Capterra)
- Difficulty removing Yocale integration with platforms like Google (Negative review from Software Advice)
- Needed features still in development with no timelines available (Negative review from Capterra)
- Inability to get issues resolved due to poor customer support response (Negative reviews from Capterra, Software Advice)
- Concerns about getting stuck with Yocale long-term even if wanting to switch (Negative review from Software Advice)
Cons by Capterra Reviewers
- “I don’t like that it gets buggy with other browsers and its mobile interface is slower. My clients had trouble booking and navigating their appointments.”
- “The inability at this point to search clients by dependants is somewhat frustrating to work around but they are working on this we have been told.”
- “Patients are able to Book, re-Schedule, Cancel appointments during after hours making office schedule always up-to-date.”
✨Yocale Features
| Activity Dashboard Alerts/Notifications Appointment Management Appointment Scheduling Software Automated Scheduling Availability Management Billing & Invoicing |
| Customizable Templates Debit/Credit Card Processing E-Prescribing EMR/EHR Electronic Payments Employee Management Employee Scheduling Software Exercise Library Faculty/Staff Management For Barbershops For Chiropractors For Mental/Behavioral Health |
| Booking Management Calendar Management Calendar Sync Charting Class Management Client Database Client Management |
| Healthcare Compliance Initial Assessments Inventory Management Software Membership Management Software Mobile Access Multi-Location Online Booking Online Payments Patient Portal Software Patient Records Management Payment Processing Software Point of Sale (POS) Practice Management Progress Notes Recurring Appointments Reminders |
| Client Portal Confirmation/Reminders Customer Database Customizable Branding Customizable Forms |
| SOAP notes Scheduling Software Self Service Portal Staff Management Third Party Integrations Treatment Planning Website Integration For Optometrists For Physical Therapy For Salons and Spas Forms Management HIPAA Compliant |
Supported Languages
English
Supported Countries
All Countries Supported
Deployment Types
Software as a Service (SaaS), Cloud, or Web-Based
2- Fresha
About Fresha
Written by the company
Fresha is the #1 booking platform and marketplace for beauty and wellness. Each month, millions of appointments are discovered, booked and paid with partner salons, spas and barbershops on Fresha. Over 80,000 business venues in 120+ countries use the platform to manage their operations with Fresha’s intuitive, subscription-free software.
Fresha transforms beauty and wellness business operations by enabling online appointment bookings, processing card payments and managing customer records, along with automation for marketing, staffing, product inventory and accounting, all in one place. Launched in 2015 originally under the name Shedul, the company rebranded to Fresha in 2020. Fresha is headquartered in London, UK with global offices located in Dubai, New York City, Vancouver, Sydney and Warsaw.
Capterra Reviews Summary
- Ease of Use: ★ 4.9
- Customer Service: ★ 4.8
- Value for Money: ★ 4.8
⭐ 4.9 (1335) on Capterra
⭐ 4.0 (288) on Trustpilot
⭐ 4.9 (1336) on Software Advice
| Free Version: Available |
| Starting From: $0 Pricing Model: Flat Rate Free Trial: Not Available Pricing: Pricing page |
| Key Features |
|---|
| ● SMS Reminders ● Payroll & Commissions ● Electronic Payments ● Sales Reports ● Availability Management |
| Founded in | 2015 |
| HQ | London, England |
| Size | 251-500 |
| Privacy Policy | Privacy page |
| info@fresha.com | |
| Website | fresha.com |
Fresha Introduction Video
Fresha Screenshots
Platforms Supported
- Web
- Android
- iPhone/iPad
Support Options
- FAQs/Forum
- Email/Help Desk
- 24/7 (Live rep)
- Knowledge Base
- Chat
Training Options
- Documentation
- Live Online
- Videos
👌 Recommended For
In summary, the ideal Fresha user is likely a small or solo hair salon with budget limitations looking for easy-to-use basics to manage appointments and process payments on the go. Large operations with more complex needs may desire more sophisticated solutions. Here are some examples of the best user fits for Fresha:
- Solo entrepreneurs or very small salon businesses: The free plan options and simple interface seem ideal for one owner or just a few staff. Larger operations may need more customization.
- Salons focused on hair care services: Fresha’s features are more tailored to scheduling, booking, and payments rather than the complex inventory or service tracking needed for large spas.
- Budget-conscious owners: The free tiers and relatively low monthly costs appeal to salons with tighter budgets versus enterprises able to pay for premium software.
- Businesses happy with “good enough” software: Those wanting just fundamental operational functionality without advanced reporting or customization may find Fresha sufficient.
- Salons with mainly millennial/Gen Z clientele: Given Fresha’s slick mobile interface and online booking, it likely appeals to younger demographics.
✅ Positive Fresha Review Summary
The positive testimonials emphasize Fresha’s easy online booking, integration with websites and social media, inventory control, payment processing, and marketing campaign features. Reviewers mention it has an intuitive interface, requires little training, offers customization options, and has helped their businesses grow.
Specific benefits highlighted include centralized management, employee productivity, appointment scheduling, customer satisfaction, accessibility from any device, and budget-friendly pricing. Some note excellent customer support and a platform that simplifies operations.
In summary, the positive testimonials focus on ease of use and growth enablement.
Pros by Capterra Reviewers
- “I love every single thing about this software and I’m just amazed at how they listen to the customers and grow their application to make it better.”
- “Everyone I have spoken to within Fresha has been polite friendly and extremely helpful and will resolve this issue urgently. Keep up the great work, you have made my life a thousand times easier.”
- “Fresha have been fantastic and have helped with any minor issues in setting up our on line booking system. However it was an easy set up and I am so glad we did it.”
- “Excellent booking system, helpful knowledgable staff, a must for any beauty business.”
⛔ Negative Fresha Review Summary
The negative reviews cite issues with high fees, especially a 20% new client fee incorrectly applied to existing clients. Multiple testimonials express frustration with poor customer service and slow response times when trying to resolve problems.
Other common complaints include the voucher system not working properly, calendar integration problems leading to double bookings, and appointment history not syncing correctly when changed. Some reviewers feel manipulated into paid tiers.
Additional negatives mentioned are payment delays, lack of customization options, and policies around cancellations and no-shows. Some indicate they switched systems due to these drawbacks.
In summary, the negative reviews cite problems with fees, support, functionality issues, and lack of flexibility.
Cons by Capterra Reviewers
- “No contact number, no tech support, no virtual assistant just send an email and wait for NOBODY to respond to you while your clients cant book online and your business loses money by the second.”
- “If a customer books with a credit card on file they can use any card without a dime on it and in the event they do no show or cancel their card is declined for insufficient funds.”
- “I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system.”
- “Fresha makes them a new account and I get charged the ridiculous 20% fee. Do you think I can get support to reply to my emails.”
✨Fresha Features
| Electronic Payments Employee Management Loyalty Program Multi-Location Payroll Management Transaction History |
| Activity Dashboard Dashboard to view activity Alerts/Notifications Availability Management Before & After Pictures Credit Card Processing Customizable Reports Email Reminders Gift Card Management Group Scheduling Multiple User Accounts Payroll & Commissions Practice Management Promotions Management Reminders Sales Reports SMS Reminders Task Scheduling Treatment Packages Website Integration HIPAA Compliant Reporting/Analytics Automated Scheduling Billing & Invoicing Mobile Access Appointment Management Contact Database Employee Scheduling Rescheduling |
| Appointment Scheduling Recurring Appointments Client Database Confirmation/Reminders Customizable Branding Online Booking |
| Access Controls/Permissions Customizable Forms Online Payments Reporting & Statistics Room Booking Scheduling Booking Management Calendar Management Client Management Calendar Sync Client Profiles Payment Processing Customer Database Customer History Email Marketing Real-Time Notifications Availability Indicator Class Scheduling Commission Management Credit Card Management Customizable Templates Data Import/Export Debit/Credit Card Processing Discount Management Email Management Faculty/Staff Management For Barbershops For Medical Spas |
| Point of Sale (POS) For Salons and Spas Inventory Management Customer Mobile App Booth Rental Management |
| In-Person Payments Inventory Tracking Marketing Automation Mobile Alerts Performance Metrics Price/Margin Management Ratings/Reviews Real Time Reporting Referral Tracking Rescheduling Reservations Management SMS Marketing SMS Messaging Social Media Integration For Barbershops For Medical Spas In-Person Payments Inventory Tracking Marketing Automation Mobile Alerts Performance Metrics Price/Margin Management Ratings/Reviews Real-Time Reporting Reservations Management Referral Tracking SMS Marketing SMS Messaging Social Media Integration |
Supported Languages
Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovenian, Spanish, and Swedish.
Supported Countries
U.S., U.K., Canada, Australia, New Zealand and Europe
Deployment Types
On-premise, Software as a Service (SaaS), Cloud, or Web-Based
3- Phorest
About Fresha
Written by the company
Phorest Salon Software is the leading salon software provider among savvy salon and spa owners. Phorest helps you get your clients in more often, spending more and generating referrals, with the industry’s leading client booking and retention software.
It’s your all-in-one Salon Management Solution, taking the burden out of managing the salon – inventory orders, point of sale, staff rostering – so you can concentrate on building the business that you’ve always dreamed of.
We make that easier too, with proven SMS and email marketing campaign templates included! Try Phorest Salon Software today!
Capterra Reviews Summary
- Ease of Use: ★ 4.8
- Customer Service: ★ 4.5
- Value for Money: ★ 4.8
⭐ 4.8 (362) on Capterra
⭐ 3.9 (26) on Trustpilot
⭐ 4.8 (362) on Software Advice
| Free Version: Not Available |
| Starting From: US$99/month Pricing Model: Flat Rate Free Trial: Not Available Pricing: Pricing page |
| Key Features |
|---|
| ● Client Management ● Employee Scheduling ● Online Booking ● Confirmation/Reminders ● Appointment Management |
| Founded in | 2003 |
| HQ | European Union (EU), Europe, Middle East, and Africa (EMEA) |
| Size | 101-250 |
| Privacy Policy | Privacy page |
| info@phorest.com | |
| Website | Phorest.com |
Phorest Introduction Video
Phorest Screenshots
Platforms Supported
- Web
- Android
- iPhone/iPad
Support Options
- FAQs/Forum
- Email/Help Desk
- Phone Support
- Knowledge Base
- Chat
Training Options
- Documentation
- Live Online
- Videos
- In Person
- Webinars
👌 Recommended For
Phorest works best for sizable, well-established salons looking to scale their business with data-driven insights and extensive functionality beyond scheduling and payment processing.
- Established salons that are looking for an end-to-end management solution with extensive features to enhance operations.
- Businesses with multiple staff members which require robust tools for appointment scheduling, client management, reporting, and marketing.
- Salons want to maximize client bookings, repeat visits, and referral generation. Phorest focuses heavily on client retention capabilities.
- Owners seeking detailed analytics and insights into the business’s performance to inform growth strategies.
- Multi-location salons need software to manage numerous locations from one centralized platform.
- Businesses looking for support expanding retail product sales in addition to services. Phorest accommodates both revenue streams.
- Salons that value regular employee training and want built-in training content and courses.
✅ Positive Phorest Review Summary
Positive Phorest reviews highlight its user-friendly, feature-rich, and data-driven platform with outstanding support. Users praise the software for centralizing operations, integrating key systems, and ultimately enabling business growth.
- User-friendly interface and intuitive software that’s easy to use (Reviews from Capterra, Trustpilot)
- Comprehensive features for booking, POS, marketing, inventory, payroll, etc. (Reviews from Capterra, Trustpilot)
- Powerful built-in reporting and analytics to inform business decisions (Reviews from Capterra, Trustpilot)
- Robust multi-location support from one centralized platform (Review from Capterra)
- Integrates online booking, social media, and branded apps (Reviews from Capterra, Software Advice)
- Provides exceptional customer service and responsive support (Reviews from Capterra, Trustpilot, Software Advice)
- Continuously improves the software and listens to user feedback (Review from Trustpilot)
- Enables business growth through client retention tools and insightful data (Reviews from Capterra, Software Advice)
- Offers affordable pricing tailored for salons compared to competitors (Review from Capterra)
Pros by Capterra Reviewers
- “Look forward to our journey and we must compliment the amazing and outstanding customer service. I hang up happy any time i call Phorest especially if i speak with Daniel.”
- “That it can help in many ways with making the clients salon visit more exciting and more profitable for the salon.”
- “Amazing software , great to use, easy to use, perfect set up, ideal for small business as well as large ones. Help you recieve fantastic.”
- “Pros – Cloud Based, Support is excellent, they offer outstanding training and customer service, they listen to their customers with User Voice, and they genuinely care about your business.”
⛔ Negative Phorest Review Summary
Negative reviews highlight declining support, hidden fees, lack of functionality, poor integrations requiring manual workarounds, inferior marketing tools, and difficulty switching providers due to inaccessible client data.
- Declining customer support and issues getting problems resolved satisfactorily (Negative reviews from Capterra, Trustpilot)
- Hidden fees, overcharging, and inflated pricing for simple features (Negative reviews from Capterra)
- Newly introduced features don’t work as expected but increase subscription fees (Negative review from Capterra)
- Core functionality limitations like lack of cross-location reporting (Negative review from Capterra)
- Poor integration with other software and systems leading to manual workarounds (Negative review from Capterra)
- Costly and inferior built-in marketing compared to specialized tools (Negative review from Capterra)
- Changing systems without notifying users causes major problems (Negative review from Capterra)
- The inability to access and export client data makes switching providers difficult (Negative review from Trustpilot)
- Setup and implementation issues like billing before go-live (Negative review from Software Advice)
Cons by Capterra Reviewers
- “I have no idea if they corrected the fault just with my account or whether other customers who have been affected but are still in the dark.”
- “Useless for marketing, their ‘upgraded’ marketing suite is frustrating and not at all user friendly.”
- “I now will have to call my credit card company to block phorest from taking payments. Once they have your money forget getting any answers back from them if your unhappy with the services.”
- “They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.”
✨Phorest Features
| Appointment Management Appointment Scheduling Software Barcode/Ticket Scanning |
| Faculty/Staff Management For Barbershops For Salons and Spas Gift Card Management HIPAA Compliant Inventory Management Software |
| Client Database Client Management Confirmation/Reminders Credit Card Processing |
| Multi-Location Online Booking Payment Processing Software Payroll Management Point of Sale (POS) Recurring Appointments |
| Data Import/Export Discount Management Email Marketing Software Employee Management |
| Sales Reports Third Party Integrations Loyalty Program Marketing Automation Software Booking Management Calendar Management Employee Scheduling Software |
Supported Languages
No Information
Supported Countries
No Information
Deployment Types
No Information
4- Zenoti
About Zenoti
Written by the company
All-in-one, cloud-based software for spas, med spas, salons, yoga studios, and fitness centers. Spa software & salon software that manages every aspect of your business, resulting in easier operations, improved customer experiences, and business growth.
Capterra Reviews Summary
- Ease of Use: ★ 4.3
- Customer Service: ★ 4.2
- Value for Money: ★ 4.6
⭐ 4.4 (1051) on Capterra
⭐ N/A on Trustpilot
⭐ 4.4 (1051) on Software Advice
| Free Version: Not Available |
| Starting From: No pricing found Pricing Model: – Free Trial: Not Available Pricing: N/A |
| Key Features |
|---|
| ● Activity Tracking ● Alerts/Notifications ● Appointment Management ● Appointment Scheduling ● Attendance Management ● Attendance Tracking |
| Founded in | 2010 |
| HQ | Greater Seattle Area, West Coast, Western US |
| Size | 251-500 |
| Privacy Policy | Privacy Page |
| salesenoti.com | |
| Website | zenoti.com |
Zenoti Introduction Video
Zenoti Screenshots
Platforms Supported
- Web
- Android
- iPhone/iPad
Support Options
- 24/7 (Live rep)
- Chat
- FAQs/Forum
- Knowledge Base
- Email/Help Desk
- Phone Support
Training Options
- Documentation
- Live Online
- Videos
- In Person
- Webinars
👌 Recommended For
Zenoti is specifically designed for substantial sized businesses in the beauty and wellness industry. It offers enterprise-grade capabilities for major corporations with numerous locations and staff members.
- Larger enterprises like salon chains, day spas, medspas, and fitness centers that need extensive scalability.
- Businesses with multiple locations that require tools to manage numerous locations from one platform.
- Owners wanting seamless integration across service booking, point-of-sale, CRM, accounting, inventory, and reporting.
- Companies focused on data-driven insights and analytics to inform business strategy.
- Operations with large roster of staff members needing robust payroll, commission tracking, and HR tools.
- Businesses seeking custom branded apps and client portals for white-label, customized experience.
- Enterprises that value building a branded ecosystem versus standalone software.
✅ Positive Zenoti Review Summary
Positive Zenoti reviews highlight its comprehensive cloud platform with robust customization, real-time visibility, outstanding support, and continuous evolution that enables operational efficiency and business growth.
- Comprehensive cloud-based solution covering most salon operations and departments (Review from Capterra)
- Quick and easy setup process with smooth implementation (Reviews from Capterra, Software Advice)
- Real-time multi-site visibility and insightful analytics reporting (Reviews from Capterra, Software Advice)
- Exceptional support team that’s very responsive in resolving issues (Reviews from Capterra, Software Advice)
- Highly customizable platform that integrates with other software as needed (Reviews from Capterra, Software Advice)
- User-friendly interface and navigation for staff across devices (Reviews from Capterra, Software Advice)
- Ongoing platform enhancements based on user feedback (Reviews from Capterra, Software Advice)
- Affordable pricing compared to competing options (Review from Software Advice)
- Assists with automating tasks and streamlining workflows (Reviews from Capterra, Software Advice)
- Helps drive salon growth and profitability (Reviews from Capterra, Software Advice)
Pros by Capterra Reviewers
- “Despite the significant increase in price, service and support provided has always been very good and overall have been very satisfied with SuperSalon.”
- “Equally impressive has been the training – not only Zenoti University which allows everyone in the salon to go at their own pace and level but the face to face follow up which has been outstanding.”
- The reporting, marketing, employee management and client loyalty functionalities are amazing.”
- “To add on, we love it that it’s Paperless. One thing we love about Zenoti is the helpful support team.”
⛔ Negative Zenoti Review Summary
In summary, negative Zenoti reviews cite issues with unreliability, poor implementation, unresponsive support, undelivered capabilities, lack of follow through, limitations in core features, ineffective project management, and costly pricing.
- Unreliable platform with frequent downtime that disrupts operations (Negative reviews from Capterra, Software Advice)
- Poor implementation and onboarding process that falls short of expectations (Negative reviews from Capterra, Software Advice)
- Inconsistent and unhelpful customer support leading to unresolved issues (Negative reviews from Capterra, Software Advice)
- Overpromising on capabilities during sales process that never materialize (Negative reviews from Capterra, Software Advice)
- Lack of follow through on refunds and rectifying problems as promised (Negative reviews from Capterra, Software Advice)
- Core functionality limitations around reporting, inventory, and integrations (Negative review from Capterra)
- Billing and payment processing problems (Negative review from Capterra)
- Ineffective project management and poor communication (Negative review from Software Advice)
- Expensive costs compared to competitors without added value (Negative review from Capterra)
Cons by Capterra Reviewers
- “American date layout can be frustrating and confusing.”
- “Horrible, and its getting worse. Just got off the phone with customer service and i couldn’t understand a word.”
- “3 Months of setting up software. When I asked for them to cancel, there is no one to talk too.”
- “This is an expensive switch both in time, energy and I general much more expensive than the experience of Mind body. I regret daily on switching.”
Supported Languages
English is primary language. Data in the system is supported in most languages (e.g. Chinese is not supported)
Supported Countries
Asia, Middle East, Australia and New Zealand, Europe, North America.
Deployment Types
Software as a Service (SaaS), Cloud, or Web-Based
5- Mangomint
About Mangomint
Written by the company
Automate day-to-day operations with unique and innovative workflows that keep your salon and spa running smoothly. Make clients happy with booking and POS software that’s rated #1 for Ease of Use and Ease of Setup.
Mangomint has everything you need to run your business from appointment booking and client management to retail sales, staff management, and payment processing. Plus, advanced features like Express Booking, Intelligent Waitlist, and Virtual Waiting Room built save you time and cut cost.
Capterra Reviews Summary
- Ease of Use: ★ 4.8
- Customer Service: ★ 4.5
- Value for Money: ★ 4.8
⭐ 4.9 (88) on Capterra
⭐ N/A on Trustpilot
⭐ 4.9 (88) on Software Advice
| Free Version: Not Available |
| Starting From: US$165/month Pricing Model: Flat Rate Free Trial: Available Pricing: Pricing page |
| Key Features |
|---|
| ● SOAP notes ● SMS Reminders ● Scheduling ● Reporting & Statistics ● Access Controls/Permissions |
| Founded in | 2017 |
| HQ | Greater Los Angeles Area, West Coast, Western US |
| Size | 11-50 |
| Privacy Policy | Privacy page |
| hello@mangomint.com | |
| Website | Mangomint.com |
Mangomint Introduction Video
Mangomint Screenshots
Platforms Supported
- Web
- Android
- iPhone/iPad
Support Options
- FAQs/Forum
- Email/Help Desk
- Phone Support
- Knowledge Base
- Chat
Training Options
- Documentation
- Live Online
- Webinars
👌 Recommended For
Mangomint excels for salons and spas that are moving beyond spreadsheet or paper-based processes but don’t need enterprise-level capabilities. The software is designed for established small to medium businesses.
- Small to medium-sized salons and spas looking for an intuitive all-in-one management system.
- Businesses seeking specialty features like express booking, intelligent waitlists, and virtual waiting rooms.
- Owners valuing client experience who want advanced booking capabilities and responsive web/mobile interfaces.
- Operations with some staff members needing scheduling coordination and payroll management.
- Salons wanting seamless point-of-sale integration for retail in addition to service sales.
- Businesses seeking exceptional customer support and training resources like live webinars.
- Operations looking to automate tasks like inventory management and text reminders to clients.
✅ Positive Mangomint Review Summary
In summary, the positive Mangomint reviews highlight its user-friendly platform with robust capabilities, outstanding support, intuitive mobile experience, and continuous improvements that enhance operations and profitability.
- Exceptional customer support that’s very responsive in resolving issues (Reviews from Capterra, Software Advice)
- Intuitive, user-friendly interface for both staff and clients (Reviews from Capterra, Software Advice)
- Comprehensive features for scheduling, POS, payroll, marketing, etc. (Reviews from Capterra, Software Advice)
- Robust mobile app providing convenience and flexibility (Reviews from Capterra, Software Advice)
- Streamlined online booking, card storage, and self-service rescheduling (Reviews from Capterra, Software Advice)
- Powerful reporting dashboards and analytics capabilities (Review from Capterra)
- Continuous platform enhancements based on user feedback (Reviews from Capterra, Software Advice)
- Integrations with platforms like Wix and forms (Review from Capterra)
- Improves efficiency, saves time and money compared to alternatives (Reviews from Capterra, Software Advice)
- Affordable pricing tailored for small-medium businesses (Review from Software Advice)
Pros by Capterra Reviewers
- “I love it each and every thing is always good features are simple and easy to use highly recommend it.”
- “It super easy to use and the costumer love how easy it is. I love I don’t really have to book a client unless I’m fitting someone in to double book.”
- “We started out our business strong, in the middle of the pandemic and I attribute a big part of our success from the beginning to being backed by such a solid software and team.”
- “This software is super easy to use and the support from the personnel you get on a daily basis is amazing. M a new business owner and they have been so responsive and supportive.”
⛔ Negative Mangomint Review Summary
In summary, negative reviews cite limitations with integrations, reporting, marketing features, and occasional performance issues. Reviewers also noted pricing on the higher side with à la carte fees, and lacking client portal capabilities compared to competitors.
- Lack of integration with QuickBooks and other software (Negative reviews from Capterra, Software Advice)
- Limitations around client rebooking, applying promo codes, and forms (Negative review from Capterra)
- Missing email/text marketing and detailed client reporting capabilities (Negative review from Capterra)
- Occasional system freezes and slow scanning (Negative review from Software Advice)
- Priced higher than some competing options (Negative reviews from Software Advice)
- Additional capabilities require extra fees (Negative review from Software Advice)
- No client portal for appointment viewing or calendar syncing (Negative review from Software Advice)
- Minor tweaks needed for online booking (Negative review from Capterra)
- Two-way texting, longer lasting invoices, and email invoices desired (Negative review from Software Advice)
Cons by Capterra Reviewers
- “The only thing I don’t like is an extra cost for integrated forms.”
- “Limited availability to print clients lists, service menu with prices etc…items you need in more ways than just on computer.”
- “My only complaint is a missing group booking option. The MangoMint team is always updating, improving, and adding features.”
- “The price, I don’t like the new Mangomint pay. Online booking gets messed up often as well.”
Supported Languages
No Information
Supported Countries
No Information
Deployment Types
No Information
Important Features In a Salon Software
With countless options on the market, focusing your search on systems with these core functionalities streamlines the process:
1- Online Booking and Appointment Scheduling
Automating this huge administrative task allows clients to self-book appointments 24/7 and frees up your time.
2- Client Database Management
Centralized databases to store client contact details, preferences, notes, and visit history keep critical information organized.
3- Point-of-Sale
Built-in POS enables accepting payments, recording sales, and managing retail inventory right at checkout.
4- Marketing Capabilities
Tools for running promotions, email marketing campaigns, and loyalty programs assist with client retention.
5- Reporting and Analytics
Insights into revenue, sales performance, appointment trends, and other KPIs help inform smart business decisions.
6- Staff Management
Features for scheduling employees, tracking payroll and commissions, and managing user permissions optimize human resource operations.
7- Inventory Management
By tracking product usage and reorder levels, you can simplify purchasing and maintain ideal stock levels.
8- Customization
Look for the ability to tailor booking widgets, emails, invoices, and other aspects to match your brand identity.
9- Mobile Access
Mobile apps or responsive interfaces ensure staff can access the software and handle tasks remotely.
10- Multi-Location Support
For salons with more than one location, choose software that enables centralized management.
11- Integrations
Compatibility with payment processors, accounting systems, and other software avoids having fragmented systems.
12- Appointment Reminders and Notifications
Automated reminders, follow-ups, and alerts reduce time spent on manual outreach while improving the client experience.
Methodology
In This Round-up review, in order to ensure we analyzed candid, authentic reviews from real users, we sourced feedback predominantly from Trustpilot, Capterra, and Software Advice. These platforms provide two key advantages:
- Most of the reviews are verified, meaning the reviewer has been confirmed as a paying user of the software. This adds credibility.
- These sites have a high volume of reviews for most software options, providing a broad perspective versus just a few opinions. For example, Fresha has more than 1000 reviews on Capterra while a smaller site may only have 10 unverified comments.
By primarily utilizing verified reviews from sources with a critical mass of feedback, we could research honest user experiences at scale to inform our recommendations. The breadth of data from these trusted review platforms allowed us to assess both positive and negative aspects of each solution.
Read More: Salon Price Increase Notice: How to Inform Clients? (Templates)
Key Benefits of Salon Management Software
Salon management software provides invaluable solutions to simplify operations, increase efficiency, and grow your business. Integrated platforms automate tedious tasks so you can devote time to serving clients. Benefits include:
- Streamlining scheduling and appointment management
- Enabling online booking 24/7 to attract more clients
- Managing customer profiles and visit history in one place
- Processing point-of-sale payments seamlessly
- Tracking inventory levels and reorder notifications
- Building customer loyalty programs to increase retention
- Automating marketing campaigns like emails and text reminders
- Generating sales, performance, and other key business reports
- Integrating with accounting software for simplified books
- Accessing client data and managing staff scheduling remotely
In short, salon software centralizes and optimizes daily processes while providing insights to help boost profitability. The right platform saves substantial time, attracts more clients, and enables data-driven business growth.
Keep in Mind Before Choosing a Salon Software
- Clearly define your must-have features like booking, POS, and reporting to narrow options.
- Prioritize software that integrates with your existing tools to avoid disjointed systems.
- Compare pricing models carefully to calculate the total cost of ownership.
- Opt for mobile-friendly software accessible on phones/tablets for flexibility.
- Check that support options match your preferences, like email, chat, and phone.
- Consider scalability needs for multilocation support as you grow.
- Evaluate ease of use and training requirements before committing.
- Test drive demo versions rather than relying on claims from salespeople.
- Read candid user reviews to learn the pros and cons before deciding.
- Set key metrics like bookings and retention so you can track software ROI.
Everything You Need In Salon Software, All in Yocale
Rejuvenate your salon with Yocale, the all-in-one management solution. Yocale eases headaches with spa and salon-specific tools to nurture organization and growth. Streamline scheduling, enable convenient online booking, and go paperless with digitized forms and records. Consultations come alive through video chat and robust client profiles.
Attract more clients with Yocale’s marketing tools like online booking, reviews, and SEO-optimized web pages. See results with the free trial and choose a competitively priced plan tailored to your salon. Friendly customer support is available to help you blossom. Let Yocale relieve your management headaches so you can focus on client care and business development. Upgrade to effortless salon management with Yocale.
| Scheduling (Calendar) | Reception-friendly schedulingMulti locations & beauticianSmart salon calendar |
| Online Booking | 24/7 online booking + Client portalSmart schedule managementReception & beautician notificationsCollect information in advanceMulti-service appointmentsAuto booking policies & payments |
| Client Management | Manage client appointments, product history, and outstanding forms |
| Online Forms | Automate send outSlick ready-made templates before and after photos |
| Invoicing – Payment | Total sales & top beauty staffMulti-service & product invoicing with easeDaily salesClient payment history upfront payments Wholesale rates & reliable hardware |
| Virtual Consultations | Polished, seamless, 1-click connect HD video consultationsClient records at your fingertipsAuto pre-send beautician consultation forms |
| Marketing | Google bookings (RwG)An SEO-optimized webpage“BOOK NOW” buttons built-in marketing & packagesAutomatic reviews |
Other Essential Tools to Manage a Salon Business
- While salon management software covers core booking, POS, and reporting needs, beauty businesses often require additional tools for specialized tasks. Some other solutions to research include:
- Accounting software (e.g. QuickBooks) for simplified financial management
- Inventory management system for wholesale ordering and stock control
- Email marketing platform (e.g. Mailchimp) for professional campaigns
- Social media management tool (e.g. Hootsuite) for scheduling posts
- Customer relationship management (CRM) for storing client details
- Payroll software (e.g. Gusto) for managing employee compensation
- Business intelligence dashboard to visualize key metrics
- Payment processing system for credit card transactions
- Website builder (e.g. Wix) for online presence
- Service cataloging software for showcasing offerings online
Conclusion
Running a salon without specialized software in 2023 is like styling hair without scissors – chaotic, exhausting, and imprecise.
Yet many owners still resist upgrading to a purpose-built platform. Why?
Fears of disrupted workflows. Expensive or hidden costs. No time for training.
We get it. Change is hard, even when the status quo is unsustainable.
But what if there was a better way? An all-in-one solution to banish paperwork and excel at client care?
The good news? That reality exists – and we’ll guide you there.
Today’s salon management systems don’t just schedule bookings and process payments. They transform how your business runs.
With the right software, you recapture 10+ hours weekly, gain insights to grow smarter, and deliver exceptional service with ease.
Make no mistake – upgrading will bring temporary growing pains. But smooth sailing quickly follows the short-term discomfort.
We’re here to help you find and implement software that delights your clients while freeing you to focus on what matters most.
Contact us when you’re ready to modernize. Together, we’ll help your salon tell tedious admin tasks “Bye bye!” and achieve new levels of prosperity and purpose.
Read More: Best Mental Health Software
FAQs
Reputable providers use robust encryption and security measures to protect sensitive client data in the cloud. Check for compliance certifications.
Expect 1-4 weeks for configuration, data migration, staff training, and testing before going live. Complex platforms may take longer.
Most allow importing client records, sales history, product catalogs, etc. from Excel, QuickBooks, or other sources.
Some offer built-in social media publishing, while most can integrate with Buffer, Hootsuite, Facebook Ads, etc.
Look for recurring billing capabilities, membership management, and package sale/redemption features.
Consider your tech expertise, infrastructure, mobility needs, and security preferences when deciding.
Most offer mobile apps for remote booking, schedule access, client profiles, and notifications.
Many have configurable settings to charge customized cancellation/no-show penalties.
Most systems have gift card/credit capabilities and allow applying discounts to services.
Look for open APIs, integrations, and import/export capabilities with popular payment and accounting platforms.
References
- Fresha Pricing, Alternatives & More 2023 | Capterra
https://www.capterra.com/p/142138/Shedul-com/ - Fresha Reviews | Trustpilot
https://www.trustpilot.com/review/fresha.com - Yocale Pricing, Alternatives & More 2023 | Capterra
https://www.capterra.com/p/144786/Yocale/ - Phorest Pricing, Alternatives & More 2023 | Capterra
https://www.capterra.com/p/113530/Phorest-Salon-Software/ - ZENOTI Pricing, Alternatives & More 2023 | Capterra
https://www.capterra.com/p/131057/ZENOTI/ - Mangomint Pricing, Alternatives & More 2023 | Capterra
https://www.capterra.com/p/187593/Mangomint/ - Yocale Appointment Scheduling Reviews | Trustpilot
https://www.trustpilot.com/review/yocale.com - Phorest Salon Software Reviews | Trustpilot
https://www.trustpilot.com/review/phorest.com - Fresha Software Reviews, Demo & Pricing – 2023 | Software Advice
https://www.softwareadvice.com/salon/shedul-profile/ - Yocale Software Reviews, Demo & Pricing – 2023 | Software Advice
https://www.softwareadvice.com/massage-therapy/yocale-profile/ - Phorest Software Reviews, Demo & Pricing – 2023 | Software Advice
https://www.softwareadvice.com/retail/phorest-profile/ - ZENOTI Software Reviews, Demo & Pricing – 2023 | Software Advice
https://www.softwareadvice.com/retail/zenoti-profile/ - Mangomint Software Reviews, Demo & Pricing – 2023 | Software Advice
https://www.softwareadvice.com/tattoo-studio/mangomint-profile/ - Fresha 2023 Pricing, Features, Reviews & Alternatives | GetApp
https://www.getapp.com/industries-software/a/shedul-com/ - Yocale 2023 Pricing, Features, Reviews & Alternatives | GetApp
https://www.getapp.com/operations-management-software/a/yocale/ - Phorest 2023 Pricing, Features, Reviews & Alternatives | GetApp
https://www.getapp.com/customer-management-software/a/phorest-salon-software/ - ZENOTI 2023 Pricing, Features, Reviews & Alternatives | GetApp
https://www.getapp.com/retail-consumer-services-software/a/zenoti/ - Mangomint 2023 Pricing, Features, Reviews & Alternatives | GetApp
https://www.getapp.com/retail-consumer-services-software/a/mangomint/ - Fresha Reviews 2023: Details, Pricing, & Features | G2
https://www.g2.com/products/fresha/reviews - Phorest Salon Software Reviews 2023: Details, Pricing, & Features | G2
https://www.g2.com/products/phorest-salon-software/reviews - Yocale Reviews 2023: Details, Pricing, & Features | G2
https://www.g2.com/products/yocale/reviews - Zenoti Reviews 2023: Details, Pricing, & Features | G2
https://www.g2.com/products/zenoti/reviews - Mangomint Reviews 2023: Details, Pricing, & Features | G2
https://www.g2.com/products/mangomint/reviews
